Privacy Policy
Introduction
PrimeBuild Designs ("Company," "we," "us," "our," or "Provider") respects the privacy of our users ("User," "you," or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using this Site, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out contact forms on our Site
- Request a quote or consultation
- Subscribe to our newsletter or communications
- Send us emails or messages
- Call us by phone
- Interact with us through social media
- Participate in surveys or feedback forms
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Project details and preferences
- Budget information
- Property information and photos
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide
1.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring/exit pages
- Click patterns and interaction data
- Search queries
- Device information (type, model, manufacturer)
- Geographic location (approximate, based on IP address)
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our Site
- Improve Site functionality and user experience
- Measure advertising effectiveness
- Track conversions and user behavior
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may affect Site functionality.
1.4 Third-Party Information
We may receive information about you from third parties, including:
- Advertising networks and data brokers
- Social media platforms
- Analytics providers
- Business partners and referral sources
- Public databases and records
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Responding to inquiries and customer service requests
- Processing quotes and project consultations
- Sending promotional communications and marketing materials (with your consent)
- Conducting market research and analytics
- Personalizing your experience on our Site
- Retargeting and advertising purposes
- Complying with legal obligations
- Preventing fraud and ensuring security
- Analyzing Site performance and user behavior
- Creating aggregated, de-identified data for business purposes
- Contacting you regarding your inquiry or project
3. Sharing Your Information
3.1 Service Providers
We share information with third-party service providers who assist us in operating our Site and conducting our business, including:
- Web hosting and cloud service providers
- Email marketing platforms
- Payment processors
- Analytics providers (Google Analytics, etc.)
- Customer relationship management (CRM) systems
- Advertising networks and platforms
3.2 Advertising Partners
We may share information with advertising partners, including Google Ads and Meta (Facebook) Ads, to:
- Display targeted advertisements
- Measure campaign performance
- Create lookalike audiences
- Track conversions and user interactions
- Retarget users who have visited our Site
Information shared with advertising partners is typically de-identified or hashed to protect your privacy.
3.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the security or integrity of our Site
- Protect the rights, privacy, safety, or property of our Company, users, or the public
- Detect, prevent, or address fraud or security issues
3.4 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Secure password policies
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Employee training on data protection
- Firewalls and intrusion detection systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Site at your own risk.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access, review, and request correction of your personal information. To do so, please contact us using the information provided in the "Contact Us" section below.
5.2 Opt-Out of Communications
You can opt out of receiving promotional emails and marketing communications by:
- Clicking the "unsubscribe" link in any email we send
- Contacting us directly with your request
- Adjusting your communication preferences in your account settings
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your inquiry or project.
5.3 Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect Site functionality.
5.4 Do Not Track
Some browsers include a "Do Not Track" feature. Our Site does not currently respond to Do Not Track signals, but we provide other mechanisms for you to control data collection and use as described in this Privacy Policy.
5.5 California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights under the CCPA, including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information collected from you
- The right to opt-out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at alex@primebuilddesigns.com or (614) 401-6428. We will verify your identity and respond within 45 days.
5.6 Virginia Consumer Data Protection Act (VCDPA)
If you are a Virginia resident, you have rights under the VCDPA, including the right to access, correct, delete, and obtain a copy of your personal information. You also have the right to opt-out of targeted advertising and data sales.
5.7 Colorado Privacy Act (CPA)
If you are a Colorado resident, you have rights under the CPA, including the right to access, delete, and correct your personal information, and the right to opt-out of targeted advertising.
6. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately.
7. Third-Party Links
Our Site may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the context of the processing and our legal requirements. When information is no longer needed, we will securely delete or anonymize it.
10. Google Ads and Meta Ads Compliance
10.1 Google Ads
We use Google Ads to display targeted advertisements on our Site and across the internet. Google may use cookies and similar technologies to collect information about your browsing activity. For more information about Google's privacy practices, please visit Google's Privacy Policy at https://policies.google.com/privacy.
You can opt out of Google's use of cookies by visiting the Google Ads Settings page at https://adssettings.google.com.
10.2 Meta (Facebook) Ads
We use Meta (Facebook) Ads to display targeted advertisements. Meta may use cookies and similar technologies to collect information about your browsing activity and interactions with our Site. For more information about Meta's privacy practices, please visit Meta's Data Policy at https://www.facebook.com/privacy/explanation.
You can control Meta's use of your information by adjusting your privacy settings on Facebook or visiting https://www.facebook.com/ads/preferences.
10.3 Pixel Tracking
We use conversion pixels from Google and Meta to track user interactions and conversions. These pixels allow us to measure the effectiveness of our advertising campaigns and retarget users who have visited our Site.
10.4 Remarketing
We use remarketing to display ads to users who have previously visited our Site. This allows us to reach interested users with relevant content. You can opt out of remarketing by adjusting your ad preferences or using browser extensions that block tracking.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this Privacy Policy and, if required, by obtaining your consent. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
PrimeBuild Designs
Email: alex@primebuilddesigns.com
Phone: (614) 401-6428
Hours: Mon-Fri: 8am - 6pm
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with any part of this Privacy Policy, please do not use our Site.